Privacy Policy
At The Social Agent, we are committed to protecting the privacy and security of the data we handle for our clients and their residents. This policy outlines how we collect, use, and safeguard information.
1. Data Collection
We collect information necessary to provide efficient strata call handling services. This includes but is not limited to:
- Caller Name and Contact Details
- Property Information (Building Name, Unit Number)
- Issue Description (Maintenance, Noise, Access, etc.)
- Urgency Classification
- Timestamp and Call Duration
2. Data Usage
The data collected is used strictly for the purpose of:
- Facilitating accurate call handling and triage.
- Escalating emergencies to the appropriate personnel.
- Providing structured summaries to Strata Management Agencies.
- Improving the performance and accuracy of our AI operational models.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as necessary to provide the service (e.g., to your specific Strata Manager or assigned Contractors).
3. Data Retention
As part of our Compliance Armor Package, we adhere to strict retention policies to ensure legal and operational security for our clients.
- Retention Period: All call logs, summaries, and timestamps are retained for a period of 12 months.
- Audit Access: Clients have access to searchable call histories to resolve disputes or verify communications.
- Deletion: Upon termination of service, data may be exported upon request within 30 days.
4. Security
We implement a variety of security measures to maintain the safety of your personal information. All call data is encrypted in transit and at rest, and access is restricted to authorized personnel and the designated client representatives.
5. Contact Us
If you have any questions regarding this privacy policy, you may contact us using the information below: