Contract Details
Overview of our service level commitments and performance guarantees. Specific commercial terms are defined in your individual Agency Agreement.
Core Service Definition
AI Strata Call Handler
A dedicated AI system that answers inbound phone calls, acts as the first point of contact, identifies caller types, captures structured data, and escalates emergencies.
Performance Guarantees
Our "Triple-Performance Guarantee" ensures we align with your operational success.
Zero-Miss Commitment
If we miss a call (rings >3 times or voicemail) during your Pilot, you receive a 1-week service extension per miss.
90-Second Escalation
If a true emergency is not escalated to your on-call team within 90 seconds, you receive that entire day of service free.
First-Win Promise
If you don't see measured improvement in answered calls within 7 days, we extend your Pilot by 30 days at no charge.
* Terms and conditions apply. "True emergency" defined by your escalation protocol.